September 29, 2017

As I travel around the country, meeting with various service business owners and speaking to different groups, I don't see much in uniqueness in businesses as I used to. It seems as if everyone subscribes to the same methods of doing things because some guru from the 1980's said it was how you become successful in that particular line of business or a they see competitors doing s...

September 16, 2017

 It is a fact that our brains are pre-programmed to spend more time focusing on negative memories, thoughts and outcomes rather than positive memories and new ideas. Our basic need for self-preservation causes us to focus much more on what can go wrong rather than what can get better. Our thoughts are constantly analyzing and planning a course of action to defend and protect ours...

August 14, 2017

Recently in my home state of Kentucky, one of the largest residential HVAC service companies was investigated by the Kentucky Attorney General's office and agreed to pay restitution of over $500,000 and extend warranties for over 7100 customers. I'm not going to get into the details here, but I'm sure if you did a search online you will find everything regarding the investigation...

July 23, 2017

Since the month of May, I've noticed a couple of petunias growing in a crack in my driveway. Being a flower lover, I could not bring myself to yank it out or spray it with a heavy coating of "Roundup" as I had several hundred other undesirable invasive species attempting to ruin the appearance of my landscape. 

I thought I would just let them grow, believing eventually they w...

July 17, 2017

I recently got involved in an online debate about whether “$89-99 Tune-Up Specials” are a good idea or bad idea. Of course, this resulted in quite the discussion among the participants who all seemed to have valid information to back up their beliefs and opinions. I always try to analyze where the behavior and thinking behind why and what causes people to do certain things or thi...

February 14, 2017

At the end of every year, I take time to analyze or reorganize my business so that I can improve efficiency, offer better client services and improve profitability. Notice I did not say the words "Increase sales". Why not? First, I'm a business coach that focuses on creating great processes, leading and coaching people to become winners and offering awesome customer experiences.
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November 6, 2016

Odds are that sometime in your life you've encountered a sports coach or other person who made a positive difference in your life. Whether it was from your childhood memories or as a parent watching your child, you probably have a good idea of the type of coach that you would prefer to lead you or your child to success. Being a great coach in business is not much different than a...

November 6, 2016

I'm sure you have heard the term "Millennials". I'm also fairly positive that you may have already developed an opinion of what they are all about and who they are. I will make an attempt to clarify this group and hopefully share some insight into how to best lead them to create a win-win situation. Whenever I mention the term "Millennials" in a group of contractors, I here peopl...

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