September 30, 2019

I regularly get calls from clients asking me to visit them and put on a specific training program. It may be a request for “Soft Skills Training”, (I hate this term, who is the idiot that started calling it soft skills?), sales training, time management, conflict resolution, customer relations and so on.

My typical next question is . . . “What type of problems or challenges are yo...

July 15, 2019

We Are Hiring! HVAC Academy Technical Instructors! No Overtime!

$70K+ Salary! Full Benefits Package!

Are you an experienced and highly skilled HVAC Technician that is ready for a change in careers? Tired of working too many hours and constantly being pressured to keep doing more, yet feeling like you are getting less?

Are you the type of person who wants to change other people's liv...

January 7, 2019

As you probably know I put on workshops across the country helping businesses improve their profitability, professionalism and performance. Of course, not everyone agrees with my recommendations or ideas, and that is fine with me. Everyone has different opinions and perceptions. So, please feel free to prove me wrong.

Recently, I have made it a point to communicate that consumers...

December 9, 2018

I have worked for some real characters and I’m sure most of the people reading this could also share some horror stories. Yet, while I make my travels throughout the country to various businesses, I regularly see displays of poor management practices. In response to my frustration with what I’ve experienced and observed, I decided to list the ten behaviors that destroy employee p...

September 25, 2018

I get this question more than you can imagine. What can I do to motivate my employees? I truly believe it is impossible to motivate someone just by talking to them or sending them to a class or workshop. Sure, someone may talk to your team for a few hours and get them hyped up to do something better or differently for a few weeks or even if you are lucky, maybe a few months. But,...

July 20, 2018

Most of the time, it seems like procrastination leads to nothing but anxiety, disappointment, and shame. So, why do we do it? One reason may be that, like anything, procrastination has its benefits. Some procrastinators will purposefully delay doing things because they work better under pressure and need to be challenged to get things done. Active procrastinators feel in total co...

May 23, 2018

I recently had dinner at one of my favorite restaurants called “Aspen Creek” down the street from my home in Louisville, Kentucky. They have locations in Kentucky, Indiana and Texas. I usually have the habit of ordering one of several dishes that I typically enjoy. This visit I noticed the menu had changed and there were a few new options. I went ahead and ordered one of the new...

November 21, 2017

I recently found out that one of my friends, who happens to also be a very successful residential HVAC and plumbing contractor, decided to make a substantial investment in building a training center for employees. This news took me back to my memories when I was managing the training department for GE Appliances. Shortly after I started this new position, I decided it was time th...

September 29, 2017

As I travel around the country, meeting with various service business owners and speaking to different groups, I don't see much in uniqueness in businesses as I used to. It seems as if everyone subscribes to the same methods of doing things because some guru from the 1980's said it was how you become successful in that particular line of business or a they see competitors doing s...

August 14, 2017

Recently in my home state of Kentucky, one of the largest residential HVAC service companies was investigated by the Kentucky Attorney General's office and agreed to pay restitution of over $500,000 and extend warranties for over 7100 customers. I'm not going to get into the details here, but I'm sure if you did a search online you will find everything regarding the investigation...

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