In the last 25 years, I’ve helped thousands of people and small to medium-sized businesses reach their dreams and goals. I do this through personal coaching, workshops, software programs and business tune-ups. Most recently I’ve partnered with several organizations that provide products and services that support the goals and needs of small to large businesses everywhere. These include Technician Technical Training, Business Software Systems, Customer Acquisition Marketing Programs, Customer Loyalty and Employee Engagement Systems.
I was born in a refugee camp in Salerno, Italy. When I was at the ripe old age of 10 months, my parents, in search of
a better life and with the willingness to work hard to achieve the "American Dream", moved to the United States as immigrants. Raised on the east side of Cleveland, I attended St. Vitus Catholic elementary school and graduated from Collinwood High School.
After my four-year stint in the Navy, I worked as a service technician at a Sony distributor, repairing office products. After a few years I was hired at the RCA Service Co. as service manager. I led approximately 75 to 80 service and installation technicians in a union environment. While in the position of service manager for the RCA Service Company, I received maximum incentive awards five straight years for the dramatic improvement and sustained profitability. We went from the second worst out of 138 locations, in the company to second best in less than five years. After the merger between GE and RCA, I received a promotion to lead the GE Consumer Service Division Cleveland Region. After a few years of successful growth, I was promoted to oversee the GE Appliances Service, Training and Technical Support group out of Louisville, KY for General Electric Appliances Globally.
While leading a team of training development specialists, area training managers, technical support specialists and technical writers at GE, I received numerous letters of commendation, incentive awards, stock options and special recognition in the areas of Leadership, Business Growth, Team Building, Productivity Improvements and Overall Management Excellence. I implemented several programs that resulted in record setting performance goals and quality improvements in the GE brand. I was also selected and attended the prestigious John F. Welch Management Training Program in the GE John F. Welch Management Development Institute for Executive Development, where I had the opportunity to meet and work with with some of the leaders of the most successful Fortune 100 companies, including Jack Welch himself. As a result, I was chosen to be one of the players who would spearhead the “GE Workout” program that eventually resulted in the implementation of Six Sigma.
Just to add a personal experience amongst all of this career talk . . .
When my children were five and seven years old, their Mother died suddenly from a brain aneurysm. I now faced a new challenge of raising my children as a single dad. Although my children and I had our rough moments and difficult times, We as a team were able to withstand all of the issues and I am proud to say both of my children turned out to be intelligent, caring, loving and very successful young adults who have brought me four incredible grandchildren. I am so very proud of them. I thought for sure that I had no idea what I was doing and that they would both turn out to be a huge mess. The total opposite came true! They are both people who anyone would want to be around and get to know.
Okay, back to business . . .
At the end of 1993, after realizing my real dream was to operate my own business, I decided to pursue my own interests and begin my work as a business coach and consultant. This became the initial beginning of what is now The Training Source, Inc.
Including completion of dozens of certifications such as a certified Indoor Air Quality Specialist, also listed as an Approved Contractor Continuing Education provider for Alabama, Georgia, Florida, Kentucky and Ohio. I’ve authored several professional publications on “Brain Compatible Training Design”, “The Customer Satisfaction Pyramid”, “Conscious Awareness in Customer Service” plus dozens more. I’ve attended numerous business and technical educational programs in my field of study, along with receiving a Bachelor of Business Administration, with a double major in Marketing from McKendree College. I attended college at night, while working and raising two children as a single dad.
Now that you know a lot more about me personally and professionally. What are you waiting for?
Call me right now at 888-538-5383.